FAQs
PRODUCT & FABRIC
WHAT TYPES OF NATURAL FABRICS DO YOU USE?
We use only natural and organic fibers where possible—such as organic cotton and linen—that are gentle on your skin and free from harmful synthetics. These fabrics are breathable, soft, and safe for even the most sensitive skin.
WHAT MAKES NATURAL FABRICS BETTER THAN SYNTHETIC?
Natural fabrics let your skin breathe, regulate temperature better, and are free from toxins or microplastics. Unlike synthetics, they don't trap heat or irritate the skin—especially important for nighttime wear.
ARE YOUR CLOTHES HYPOALLERGENIC OR GOOD FOR SENSITIVE SKIN?
Our pieces are consciously crafted using skin-loving materials that are naturally hypoallergenic and ideal for those with conditions like eczema.
ARE YOUR GARMENTS PRE-SHRUNK OR WILL THEY SHRINK AFTER WASHING?
Most of our pieces are pre-washed to minimize shrinkage. However, because we use pure, untreated fibers, minimal natural shrinkage may occur if not cared for properly.
WHAT'S THE DIFFERENCE BETWEEN COTTON, HEMP AND LINEN FABRICS?
Each fabric brings its own benefit: cotton is soft and breathable, linen is durable and cool, and hemp is ultra-sustainable and long-lasting. All are natural, non-toxic, and chosen with your comfort in mind.
CARE & LONGEVITY
HOW DO I CARE FOR MY ITEMS?
We recommend gentle, cold washes with natural detergents and line drying. Avoid bleach and tumble drying to preserve softness and shape.
CAN I MACHINE WASH OR SHOULD I HAND WASH MY ITEMS?
Your pieces are safe for gentle, cold machine washing. Please refer to each garment's specific care label for best results.
WILL COLOURS FADE OVER TIME?
Our pieces are dyed using low-impact or natural dyes. Slight fading may occur with time, which we believe adds to their lived-in charm.
SIZING & FIT CONFIDENCE
HOW DO I FIND MY SIZE?
We offer a detailed size guide on each product page. Our cuts are designed to feel relaxed and flattering across body types.
DO YOU OFFER A SIZING CHART?
Yes, you'll find size charts for women, children, and soon men—all tailored to help you find the perfect fit.
WHAT IF I'M BETWEEN SIZES
If you're between sizes, we recommend sizing up for a relaxed fit, or feel free to contact us for a personalised recommendation.
SUSTAINABILITY
IS YOUR BRAND SUSTAINABLE?
Yes. Sustainability is one of our core values. We use organic fabrics, ethical production methods, and minimal, eco-friendly packaging. Our collections are intentionally small and timeless to reduce waste.
WHERE ARE YOUR CLOTHES MADE?
Our pieces are made in China, ethical workshops that we have personally visited, that share our values of fair wages, safe working conditions and artisanal craftsmanship.
DO YOU USE ETHICAL LABOUR PRACTICES?
Absolutely. We partner only with manufacturers who prioritize humane working environments, transparency and ethical sourcing.
SHIPPING
Where do you ship to?
We ship across Australia and internationally. See our shipping page for a full list of countries.
How long will my order take to arrive?
Within Australia, orders typically arrive in 3–7 business days. International shipping may take longer, depending on your location.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email so you can follow its journey.
Can I change my shipping address after placing an order?
Yes, please contact us within 2 hours of placing your order so we can update your address before shipping.
Do you offer free shipping?
Yes, orders over $200 qualify for free shipping!
How is shipping calculated?
Shipping rates are automatically calculated at checkout based on your location to give you the most accurate and fair price.
Risk-Free Returns
What’s your return policy?
We accept returns within 14 days of delivery for unworn, unwashed items in original condition with tags and packaging intact. Visit our Returns page to initiate a return.
Can I exchange a size?
Yes, size exchanges are free within Australia. We want you to feel amazing in your Just This pieces.
Checkout Assurance
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and Afterpay.
Do you offer installment payments (e.g., Afterpay, Klarna)?
Yes, Afterpay is available for Australian customers at checkout.
Do you offer gift cards?
Yes! Digital gift cards are available in various amounts and make a thoughtful, feel-good gift.
Support & Contact
How can I contact you?
Email us anytime at hello@justthissandco.com.au or use our contact form. We aim to respond within 24 hours.
Do you offer personal styling assistance or recommendations?
Yes. Message us with your preferences and we’ll help you curate a look that feels as good as it looks.
Can I cancel my order?
Once an order is placed, we are unable to make any changes or cancellations due to our processing times. Please review your cart carefully before finalizing your purchase. For concerns, contact us at hello@justthissandco.com.au.
Nothing extra, Just This.